HELP
Get the support you need!
- Customer Support
- Our Policies
Frequently Asked Questions
Below are some of the most popular questions for any issues that might come up while shopping at N.P Rugs.
How do I place an order?
To place an order, simply browse our collection or contact us for custom designs. You can place your order directly through our website or get in touch with our sales team for assistance. For Bulk orders, please refer to our Trade account page and contact us for further inquiries.
What materials do you use?
We use a variety of high-quality materials including wool, silk, viscose, bamboo, hemp, and nettle. We also offer custom blends to create unique compositions for your rugs.
Do you offer custom designs?
Yes, we specialize in custom designs. Contact us with your specifications, and our skilled artisans will bring your vision to life. Please refer to the custom page for more detailed information.
What are your shipping options?
We offer worldwide shipping with flexible options to suit your needs. Shipping is Free for B2C buyers and delivery times may vary depending on your location and the size of your order. The shipping cost for professionals or customers using a Trade account will fluctuate based on location, as well as individual needs and specifications.
What is your return policy?
We want you to be completely satisfied with your purchase. Feel free to contact us if you're dissatisfied with your order. Following a comprehensive discussion and consultation, we may consider providing a refund or exchanging the items.
Are your products sustainable?
Yes, we are committed to sustainability. We work closely with organizations like Label Step and Goodweave to promote ethical and environmentally friendly practices throughout our production process.
How do I care for my rug?
Proper care is essential for maintaining the beauty and longevity of your rug. Refer to our Care Instructions for guidance on cleaning and maintenance.
